NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Name

Capella university

NURS-FPX 4050 Coord Patient-Centered Care

Prof. Name

Date

Care Coordination Presentation to Colleagues

Dear nursing fellows welcome to today’s presentation highlighting the fundamental concepts of care coordination to deliver excellent and patient-centered care. In this talk, I will explore various research-based and culturally appropriate approaches that are effective for working together with patients and their families. Moreover, we will examine the aspects of change that impact patients’ experiences within healthcare settings, followed by discussing the importance of ethical decision-making in coordinated care plans. Finally, we will evaluate the influence of healthcare regulations on patient results and experiences while emphasizing the crucial role of nurses in managing and ensuring continuity of care.

Approaches to Collaborate with Patients and their Families 

Several collaboration strategies are outlined in the literature that nurses can utilize to improve patient experiences and achieve optimal health outcomes. Some of these include personalized education and cultural competence in care planning. 

• Personalized education, particularly related to medication, can substantially improve patient outcomes. For example, literature shows that patients with hypertension have demonstrated increased medication adherence, improved lifestyle behaviors, and decreased blood pressure levels through educational programs that were aimed to augment their knowledge about disease-specific medications (Paczkowska et al., 2021). This can be achieved by using visual aids, easily comprehensible brochures, and follow-up consultations, where nurses interact with patients to reinforce knowledge and address individual concerns. Additionally, nurses can involve family members in these discussions to create a supportive home environment for medication adherence. This will ultimately enhance outcomes and strengthen patient-provider collaboration.

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

• Culturally sensitive care improves patient engagement and outcomes, particularly in care settings where the patient population belongs to diverse groups. An effective strategy is integrating culturally competent patient-provider communication. This includes understanding and respecting patients and their family members’ values, preferences, and socioeconomic status while delivering healthcare services (Stubbe, 2020). For example, for patients from cultures that emphasize family decision-making, involving family members in the care plan ensures respect for cultural values. This strategy is effective in fostering trust, enhancing communication, and resulting in better patient outcomes. 

Patient Experience, Satisfaction, and Change Management

Moving ahead in our presentation, now I will discuss some elements of change management that significantly impact patient experiences. However, it is first essential to differentiate the concepts of patient experience and satisfaction for clear understanding. According to the literature, both concepts are different and can’t be interchangeable. While patient experience is described as the occurrence of events during the healthcare journey and patients’ perspectives on those occurrences, patient satisfaction is a subjective reflection of how well the healthcare journey met their expectations (Bull, 2021). Several aspects of change management affect patient experience, and two of these will be discussed in this presentation: communication and patient involvement in care. 

• Clear and transparent provider-patient interaction ensures that patients are well-informed about their treatment plans. This enhances their trust and allows for a better patient experience. Bhattad and Pacifico (2022) show that patients value being educated about their health conditions. This enables satisfaction and improved quality of life.
• Secondly, patient involvement in decision-making through shared making empowers patients to take control of their healthcare needs and treatment (Montori et al., 2022). This patient-centered approach improves patient experience as care is aligned with patients’ preferences and values. 

Care Coordination Plans and Ethical Principles

Coordinated care plans founded in ethical principles of decision-making ensure that patient care is holistic and respects autonomy. It is also guided by the ethical principles of beneficence (to benefit) and nonmaleficence (not to harm) (Ibrahim et al., 2024). This approach is essential to not only address patients’ healthcare needs but also allow healthcare providers to respect patients’ personal values, preferences, and cultural backgrounds. Moreover, care coordination grounded in ethical principles enables healthcare teams to prioritize confidentiality while promoting integrated care, guaranteeing positive patient outcomes (Ibrahim et al., 2024).

This ethical approach improves patient outcomes, enhances trust, and strengthens patient-provider relationships. However, neglecting ethical principles may lead to unmet patient needs and ethical dilemmas that could erode trust and compromise patient satisfaction. Underlying assumptions guiding this approach include the belief that every patient has the right to participate in their care, be treated with respect, and receive care that honors their individual preferences. Coordinating care through this lens not only upholds patient autonomy but also ensures justice, as all patients receive equitable, high-quality care tailored to their unique circumstances.

Policies and Impact on Patient Experience and Outcomes 

The Affordable Care Act (ACA) expanded healthcare access through insurance coverage and preventive services. Its policy provisions, such as the Medicaid expansion, significantly improved patient outcomes by increasing access to care. Evidence shows that by the implementation of this policy, rates of uninsured individuals decreased, ultimately improving disease detection and management (Neiman et al., 2021).

This policy has a significant impact on patient experience due to comprehensive health coverage and reduced financial barriers. Another policy that influences patient experience and outcomes is the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. This act safeguards patients’ personal health information by establishing strict privacy standards (Edemekong et al., 2024). This policy has substantially augmented patient trust in healthcare providers and encouraged open communication, which is crucial for effective care coordination and patient satisfaction. 

Nurses Role in Care Coordination and Continuum of Care 

Finally, it is crucial to highlight your role as a nurse in care coordination and maintaining continuous care. Nurses play a pivotal role by acting as the central link between patients, families, and the healthcare team. They ensure care coordination through effective communication and collaboration among healthcare teams (Karam et al., 2023). Moreover, they play an essential role in managing care plans, monitoring patient progress, and advocating for their needs. These roles prevent care fragmentation, resulting in improved outcomes.

Additionally, nurses provide education and encourage adherence to treatment plans. They would also offer emotional support through kindness, empathy, and therapeutic listening, all of which enhance patient experiences and outcomes (Bradshaw et al., 2022). This holistic approach ensures that care is not only medically sound but also aligned with the patient’s values and preferences, delivering high-quality, patient-centered care across the continuum.

Conclusion

In conclusion, effective care coordination is essential for delivering high-quality, patient-centered care. By utilizing evidence-based, culturally sensitive strategies, fostering patient involvement, and applying ethical decision-making, nurses can significantly impact patient outcomes and experiences. Recognizing the distinction between patient experience and satisfaction, along with the impact of change management and healthcare regulations, further advances the quality of care delivery. Nurses hold a pivotal role in the care continuum, facilitating smooth transitions, enhancing communication, and championing patients’ needs. Through joint and organized efforts, healthcare teams can attain improved health results and raise the standard of care.

References

Bhattad, P. B., & Pacifico, L. (2022). Empowering patients: Promoting patient education and health literacy. Cureus, 14(7). https://doi.org/10.7759/cureus.27336 

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Bradshaw, J., Siddiqui, N., Greenfield, D., & Sharma, A. (2022). Kindness, listening, and connection: Patient and clinician key requirements for emotional support in chronic and complex care. Journal of Patient Experience, 9(9). https://doi.org/10.1177/23743735221092627 

Bull, C. (2021). Patient satisfaction and patient experience are not interchangeable concepts. International Journal for Quality in Health Care, 33(1). https://doi.org/10.1093/intqhc/mzab023 

Edemekong, P. F., Haydel, M. J., & Annamaraju, P. (2024). Health Insurance Portability and Accountability Act (HIPAA). Nih.gov; StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK500019/ 

Ibrahim, A. M., Abdel-Aziz, H. R., Hamed, A., Elsaid Fathi Zaghamir, D., Mohamed, N., Hassan, G. A., Shaban, M., El-Nablaway, M., Aldughmi, O. N., & Aboelola, T. H. (2024). Balancing confidentiality and care coordination: Challenges in patient privacy. BMC Nursing, 23(1). https://doi.org/10.1186/s12912-024-02231-1 

Karam, M., Chouinard, M.-C., Couturier, Y., Vedel, I., & Hudon, C. (2023). Nursing care coordination in primary healthcare for patients with complex needs: A comparative case study. International Journal of Integrated Care, 23(1), 5. https://doi.org/10.5334/ijic.6729 

Montori, V. M., Ruissen, M. M., Hargraves, I. G., Brito, J. P., & Kunneman, M. (2022). Shared decision-making as a method of care. BMJ Evidence-Based Medicine, 28(4), https://doi.org/10.1136/bmjebm-2022-112068 

Neiman, P. U., Tsai, T. C., Bergmark, R. W., Ibrahim, A., Nathan, H., & Scott, J. W. (2021). The Affordable Care Act at 10 years: Evaluating the evidence and navigating an uncertain future. Journal of Surgical Research, 263, 102–109. https://doi.org/10.1016/j.jss.2020.12.056 

NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Paczkowska, A., Hoffmann, K., Kus, K., Kopciuch, D., Zaprutko, T., Ratajczak, P., Michalak, M., Nowakowska, E., & Bryl, W. (2021). Impact of patient knowledge on hypertension treatment adherence and efficacy: A single-centre study in Poland. International Journal of Medical Sciences, 18(3), 852–860. https://doi.org/10.7150/ijms.48139 

Stubbe, D. E. (2020). Practicing cultural competence and cultural humility in the care of diverse patients. Focus, 18(1), 49–51. https://doi.org/10.1176/appi.focus.20190041